{"id":1547,"date":"2025-02-17T04:01:02","date_gmt":"2025-02-17T04:01:02","guid":{"rendered":"https:\/\/lunevatech.com\/?page_id=1547"},"modified":"2026-08-29T23:46:38","modified_gmt":"2026-08-29T16:46:38","slug":"luneva-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lunevatech.com\/th\/luneva-terms-and-conditions\/","title":{"rendered":"LUNEVA Policies"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><strong>Shipping Policy<\/strong><\/h1>\n\n\n\n<p>At LUNEVA, we are committed to providing every customer with a smooth and reliable delivery experience.<\/p>\n\n\n\n<p>We currently ship within Thailand only. Orders are processed within 1\u20132 business days, followed by an estimated delivery time of 2\u20135 business days, depending on the destination.<\/p>\n\n\n\n<p>We work with trusted delivery partners to ensure that your order is handled safely and delivered securely.<\/p>\n\n\n\n<p>Please note that delivery may take longer during public holidays, promotional periods, or due to unforeseen circumstances beyond our control. If you experience any issues or delays with your delivery, our customer service team will be happy to assist you.<\/p>\n\n\n\n<p>Contact us at:<\/p>\n\n\n\n<p>Email: <a href=\"mailto:lunevatech@gmail.com\">support@lunevatech.com<\/a><br>Telephone: 064-075-7564<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Return and Refund Policy<\/strong><\/h1>\n\n\n\n<p>LUNEVA does not accept returns or provide refunds for products that have already been ordered and are not defective.<\/p>\n\n\n\n<p>If a product arrives defective or does not function as described due to a fault attributable to LUNEVA, you may submit a return or refund request. The customer must provide relevant evidence and, where requested, return the product to LUNEVA for inspection.<\/p>\n\n\n\n<p>If the refund request is approved, the refund will be processed through the original payment method within 7\u201310 business days. Please note that the original delivery fee is non-refundable.<\/p>\n\n\n\n<p>All LUNEVA products are covered by a one-year warranty. If a product develops a defect or becomes damaged due to a manufacturing fault during the warranty period, we will arrange a replacement as quickly as possible, subject to inspection and approval under our warranty conditions.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Privacy Policy<\/strong><\/h1>\n\n\n\n<p>LUNEVA values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you access our website or use our services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Information We Collect<\/h3>\n\n\n\n<p>We collect information that you provide directly to us during the checkout process, including your name, email address, telephone number, billing information, and delivery address.<\/p>\n\n\n\n<p>We may also collect information about how you interact with our website through cookies and similar technologies. This information helps us improve the functionality of our website and provide a better shopping experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How We Use Your Information<\/h3>\n\n\n\n<p>We may use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Process and fulfil your orders<\/li>\n\n\n\n<li>Arrange payment and delivery<\/li>\n\n\n\n<li>Provide customer support<\/li>\n\n\n\n<li>Communicate order confirmations and status updates<\/li>\n\n\n\n<li>Improve our website, products, and services<\/li>\n\n\n\n<li>Send news, offers, or promotional communications<\/li>\n<\/ul>\n\n\n\n<p>You may unsubscribe from promotional communications at any time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How We Share Your Information<\/h3>\n\n\n\n<p>We do not sell or rent your personal information to third parties.<\/p>\n\n\n\n<p>We may share the information necessary to process and fulfil your order with trusted service providers, including payment processors, delivery providers, website service providers, and other parties involved in completing your transaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How We Protect Your Information<\/h3>\n\n\n\n<p>We apply appropriate industry-standard security measures to protect your personal information against unauthorised access, alteration, use, disclosure, or destruction.<\/p>\n\n\n\n<p>Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.<\/p>\n\n\n\n<p>If you have any questions or concerns regarding your personal information or this Privacy Policy, please contact us at <a href=\"mailto:support@lunevatech.com\">support@lunevatech.com<\/a>.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy At LUNEVA, we are committed to providing every customer with a smooth and reliable delivery experience. We currently ship within Thailand only. Orders are processed within 1\u20132 business&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-1547","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/pages\/1547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/comments?post=1547"}],"version-history":[{"count":5,"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/pages\/1547\/revisions"}],"predecessor-version":[{"id":2063,"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/pages\/1547\/revisions\/2063"}],"wp:attachment":[{"href":"https:\/\/lunevatech.com\/th\/wp-json\/wp\/v2\/media?parent=1547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}